Terms of Service

Welcome to the website of New Start Health Enterprises LLC (“New Start,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of this website (newstarthealthenterprises.com) and any content, forms, or features available through it (the “Site”). By using the Site, you agree to these Terms. If you do not agree, please do not use the Site.

1. Informational Purpose Only

The Site provides general information about New Start’s services, including congregate living health facility (CLHF) care, home medical equipment, rehabilitation support, home health, and independence training. The content is for general informational purposes only and is not medical, legal, or financial advice.

2. No Medical Advice or Provider Relationship

Nothing on the Site creates a provider-patient relationship. The Site does not diagnose, treat, or provide medical care and is not a substitute for professional medical judgment. Always seek the advice of a qualified physician or healthcare provider with any questions about a medical condition or care decision. Never disregard or delay professional medical advice because of something you read on the Site.

3. Emergencies

The Site is not for medical emergencies. If you or someone else may be experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. Do not use the Site’s forms or messaging features to request emergency assistance.

4. Contact and Referral Forms

The Site offers contact and referral forms so families, patients, providers, and partners can reach us. Submitting a form does not guarantee acceptance, placement, or the availability of any service or bed. All admissions and services are subject to clinical assessment, eligibility, payer authorization, and availability. Please do not submit detailed protected health information (PHI) through the Site; for sensitive medical information, call us at 818-606-1611.

5. Text Messaging (SMS) Terms

If you provide your mobile number and opt in through our website or chat widget, you consent to receive informational and marketing text messages from New Start Health Enterprises LLC at the number provided, including messages sent using automated technology.

  • Consent is not a condition of any purchase or service.
  • Message frequency varies.
  • Message and data rates may apply.
  • Reply STOP to unsubscribe at any time, or HELP for help.
  • Carriers are not liable for delayed or undelivered messages.

Your information is handled in accordance with our Privacy Policy.

6. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your information, including your rights under California law (CCPA/CPRA) and our handling of protected health information under HIPAA.

7. Intellectual Property

All content on the Site, including text, graphics, logos, photographs, and video, is owned by or licensed to New Start Health Enterprises LLC and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from Site content without our prior written permission, except for personal, non-commercial use.

8. Third-Party Links and Content

The Site may link to third-party websites, resources, or services (for example, accreditation bodies, video platforms, or public benefit programs). We provide these links for convenience and do not control or endorse, and are not responsible for, the content, policies, or practices of any third-party site.

9. Accuracy of Information

We strive to keep Site information current and accurate, but we make no warranty that the content is complete, accurate, or up to date. Services, accreditations, coverage areas, and policies may change without notice.

10. Disclaimer of Warranties

The Site is provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, secure, or error-free.

11. Limitation of Liability

To the fullest extent permitted by law, New Start Health Enterprises LLC and its owners, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Site.

12. Eligibility

The Site is intended for users 18 and older and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

13. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date below reflects the most recent version. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles. Any dispute arising from these Terms or your use of the Site will be subject to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California.

15. Contact Us

New Start Health Enterprises LLC
10318 Laramie Ave, Chatsworth, CA 91311
Phone: 818-606-1611
Email: [email protected]

Last updated: June 28, 2026.